Shipping Policy

Last updated: 20 September 2026

Patchie dispatches orders from our Australian fulfilment centre. This policy explains our processing times, shipping options and delivery procedures.

Order processing

Orders are generally processed within 1–2 business days after payment confirmation. Business days are Monday to Friday, excluding Australian public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing time is separate from delivery time.

Australian shipping options

The following shipping options are available for Australian orders:

Express shipping: $12.49 — estimated delivery within 1–4 business days
Standard shipping: $8.99 — estimated delivery within 2–8 business days
Free standard shipping: available on orders of $79 or more — estimated delivery within 2–8 business days

Delivery estimates begin when your order is dispatched. They are estimates only and may vary depending on the destination, carrier operations, public holidays, weather and other circumstances outside our reasonable control.

Shipping charges

The shipping cost displayed at checkout reflects the delivery option selected and any applicable free-shipping offer.

Free standard shipping is automatically applied to eligible Australian orders of $79 or more.

If you believe you have been charged incorrectly, please email info@patchieau.com.au.

Dispatch and tracking

When your order is dispatched, we will send a shipping confirmation email containing tracking information where available.

Tracking updates are provided by the delivery carrier and may take some time to appear after dispatch.

International orders

Where international shipping is available, delivery estimates will be displayed at checkout.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Customs processing and local carrier handling may extend delivery times.

Delayed, lost or damaged parcels

If your parcel has not arrived within the estimated delivery period, please check the tracking information and email info@patchieau.com.au. We will assist with investigating the delivery with the carrier.

If tracking shows that your parcel has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbours, and with your local delivery facility. If it remains missing, contact us so we can investigate.

If an order cannot be delivered within a reasonable time, we will provide an appropriate solution in accordance with Australian Consumer Law.

If an item arrives damaged, please keep the product and packaging and contact us as soon as possible. Where practical, contact us within seven days of delivery and include your order number and clear photographs. This requested timeframe does not limit your rights under Australian Consumer Law.

Incorrect addresses and failed deliveries

Customers are responsible for checking that their delivery address is complete and correct before submitting an order.

Please contact info@patchieau.com.au immediately if an address needs to be corrected. Address changes cannot be guaranteed once an order has been processed or dispatched.

If an order is returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt or an uncollected parcel, reasonable return-to-sender and redelivery costs may apply. We will contact you before arranging redelivery.

Returns, refunds and shipping costs

Returns and refunds are handled under our Refund and Returns Policy.

Original shipping charges are generally non-refundable for an approved change-of-mind return.

If an item is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy and reimburse reasonable return costs where required under Australian Consumer Law.

Cancellations

Please email info@patchieau.com.au as soon as possible if you wish to cancel an order.

Orders that have not entered processing or been dispatched may be cancelled for a full refund. Once an order has been dispatched, it cannot be cancelled and the applicable return process must be followed after delivery.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Contact us

For assistance with shipping, tracking or delivery, contact:

Email: info@patchieau.com.au

Please include your order number so we can assist you promptly.

Policy updates

We may update this policy periodically. The date shown at the top indicates when it was last updated.